Support

Activation, seats, and troubleshooting. We answer from a real inbox—not a ticket black hole.

Activate a license

Complete checkout (Paddle). Keep the order email.
Open the product and choose Activate / Enter license.
Paste the license key. A standard license covers a limited number of machines (usually two seats).

FAQ

Where is my license?
After payment, the desktop app can pick up the key automatically when checkout is linked; otherwise check your order confirmation or email us.

Can I move seats?
Deactivate a machine in the app (when available) or contact support with your order email.

Refunds
See our Refund Policy (14-day window for qualifying cases).

Email support@jonysun.com with your order id and a short description. Optional logs help; no need to send private image files.